Simron Dhali
An empathetic leader who enjoys using rational thinking to tackle business problems
IT Project Management
About Me
My belief is that project management is happening around us at all times, we're just not aware of it. For example, planning a vacation, making dinner or fixing the house all incorporate elements of project management such as gathering requirements, stakeholder management, budget management, etc.
There have been many experiences in my life where I had to use project management frameworks to accomplish a goal. I'm confident in my intuitive understanding of core project management values and the ability to apply the frameworks in a professional setting.
Certifications
- How to effectively initiate a project for success
- Putting a plan together to achieve the goals set out for the project
- Managing and executing out a plan once set
- What Agile is and how project management fits in
- Real world applications of principles taught in the course
Portfolio
Customer Research
Restaurant Website Analysis
My team and I performed user research for a restaurant's website to analyze where customers were having troubles to perform certain actions such as finding the menu, ordering and getting confirmation emails.
Customer Research
User Research to Make a Decision
Gathered requirements from both my university and students to help decide and plan out which teleconferencing tool to use as online schooling became prevalent.
Articles
Sharing what I know with others
References
Tonya Pierce
IT Professional
Simmi is competent and organized, and her positive attitude and sense of humor made her popular among our customers and her colleagues.
Abdelmounaam Rezgui, PhD
IT Professional
Her passion for the sessions, as well as her excellent communication skills, immediately made her a valuable member of the group. She would connect with me on a regular basis to ensure that no errors were made, and she often worked ahead of schedule.
Work Experience
- Drove cross-team collaboration to scale processes externally & internally for a growing social commerce platform
- Managed global clients like Target, Michael Kors, and P&G to integrate reviews and social content on site
- Maintained JIRA tickets, Slack, and Confluence docs to support product and project workflows
- Built scalable processes to support international client onboarding and platform expansion
- Cut production errors by 10%, costs by 20%, and contributed to generating approximately ~$2M in revenue
- Be the liason for the production team and client to manage changes to the project scope and requirements
- Understand project scope and requirements to effectively delegate tasks to the best vendor
- Performed QA and reduced production errors by 20%, lead times by 15% and costs by 38%
- Oversee the project lifecycle given client specifications, budgets and delivery dates
- Asynchronous communication with international vendors from different timezones
- Assisted in maintaining projects by providing details of the project scope, frequent progress reports and issue resolutions
- Developed Agile based strategies for handling multiple parallel IT projects that met user requirements
- Improved project turnover rate by 20% using Gantt charts to track and guide project progression
- Identified technical business opportunities to help AbbVie with client acquisition
- Met with local clients to gather business requirements in order to deliver a technical solution
- Documented meeting notes and business requirements in order to facilitate future meetings
- Analyzed existing databases to reduce data redundancy that caused business challenges
Education
Additional Skills
- 3rd place in a Mobile App Development contest held by State Farm at Illinois State
- Experience with building out the frontend of a webpage with HTML and CSS
- Learn how to Scope, Budget and use Risk Management when delivering projects
- Getting, filtering and analyzing data from databases such as MySQL with SQL queries
- Using AI (Chat & Perplexity) to better products and process
- Using tools such as Slack, Microsoft Suite (Word, Doc, Excel), Figma, Confluence, Monday, Google Suite (Docs, Slides, Sheets)